Refund Policy & 7-Day Guarantee

Last Updated: October 2026

Refund & Satisfaction Guarantee Policy

At Nufu TV, customer satisfaction is our top priority. We stand firmly behind the performance of our 4K IPTV streaming service and offer a transparent 7-Day Risk-Free Money-Back Guarantee.

1. 7-Day Money-Back Guarantee Terms

If you encounter technical issues that our 24/7 technical support team cannot resolve, or if our channel offerings do not meet your expectations, you are entitled to request a 100% refund within 7 days of your initial purchase date.

2. How to Request a Refund

To initiate a refund, simply send a message to our WhatsApp support team at +33 6 44 65 09 67 or email billing@nufutv.live with:

• Your assigned username or account phone number.
• A brief description of the issue encountered.
• Your transaction reference ID.

3. Refund Processing Time

Once approved, refunds are processed within 24 to 48 business hours. Depending on your financial institution or payment method, the credit will appear on your statement within 3 to 5 business days.

4. Exclusions

Refund requests submitted after the expiration of the 7-day guarantee window are evaluated on a case-by-case basis. Accounts terminated due to violation of our Terms of Service (such as re-streaming or unauthorized commercial broadcasting) are not eligible for refunds.